Cancellation Policies

Flexible 4 days Policy

Cancellations made within 4 days prior to the arrival date will incur a 100% penalty of the total booking amount.

Payment Options

1. Pay Now

The total amount (100%) will be charged at the time of booking.

2. Pay at the Hotel

5% of the total amount will be charged at the time of booking, and the remaining balance will be paid at check-in.

Payment Information

• In case of a no-show or cancellation according to the policy, the corresponding charge or refund will be automatically processed to the credit card provided at the time of booking.
• Guests must present a valid photo ID and the credit card used for payment or as a booking guarantee during check-in.
• By confirming a reservation, you agree that transaction fees and service charges are non-refundable. These costs will not be reimbursed in case of cancellation, as they relate to services provided during the booking process.

About us

Hotel & Suites Oasis Bacalar

A boutique hotel one block from the Bacalar lagoon and two blocks from the central Plaza and the San Felipe Fort. Located in the heart of Bacalar, we are just steps from the best restaurants this Magical Town has to offer. The Suites have a kitchen, air conditioning, internet, television, and access to our beautiful pool. One of the best hotels in Bacalar.