1. Cancellations
Cancellations without penalty must be completed before the start of the check-in day. For example:
2. Early Departure or No-Show
Early departures or no-shows will result in a 100% charge of the total booking. Exceptions may be granted with prior hotel approval.
3. Reservation Modifications
Non-refundable bookings do not allow changes to dates or guest names. Extending a reservation will maintain the original policies and restrictions. Exceptions may be granted with prior hotel approval.
4. Refunds
Refunds are not issued for late check-ins or early check-outs. For flexible bookings eligible for partial or full refunds due to cancellations, refunds will be processed within 10 business days after the request and confirmation.
5. Important Information
6. Non-Refundable Costs
By making a reservation, you accept that transaction fees and service charges are non-refundable. These fees will not be reimbursed in the event of cancellation, as they cover services processed during the booking confirmation.
1. Natural Disasters
A credit voucher will be issued for unused nights, valid for 1 calendar year. This voucher is non-transferable, non-refundable, and subject to availability and restrictions.
2. Natural Disaster Alerts
No penalties will apply for date changes within 72 hours of the alert being issued.
3. No-Shows
No penalties will apply for no-shows occurring from the alert issuance up to 5 days after the hotel resumes normal operations.
4. Early Departures
Guests departing early will not incur penalties and will receive a credit voucher for unused nights, valid for 1 year.
5. Rescheduling
The original rate will be honored for travel completed within 1 year of the original booking date. Rescheduling must be completed within 30 days of the natural disaster and will be subject to seasonal restrictions.
6. Policy Changes
About Us
Discover your perfect retreat in the heart of Bacalar, just steps from the magical Lagoon of Seven Colors. At Hotel Oasis Suites, we offer much more than just accommodation; we are the starting point for an unforgettable adventure and the peaceful sanctuary you deserve at the end of the day. Our spacious suites are designed to provide you with absolute relaxation, distinguished by their impeccable level of comfort and maintenance. Unlike other options, here you will find the ideal balance between complete privacy and warm, genuine hospitality. Our team is always available to share the best local secrets, authentic recommendations, and ensure you experience the true essence of this Magical Town. By choosing us and booking directly with us, we guarantee transparent and personalized communication from before your arrival. We want you to feel supported by a real team that will take care of every detail, ensuring your only concern is disconnecting and enjoying nature. Let us be your hosts and discover why at Hotel Oasis Suites you're not just booking a room, but an exceptional experience you'll always want to return to.