Terms

Reservation policy

Hotel & Suites Oasis Bacalar will reserve the number of rooms you request, subject to availability at the time of payment, a deposit of 50% of the total is necessary to hold the reservation. Deposits and payments can be made through deposits, bank transfers, or Cash. 

CHECK OUT 12:00 PM        CHECK IN 3:00 PM – 11:00 PM

Cancellation Policy
Cancellations made:

–       30 days or more prior to guest’s arrival date:  full refund of any payment(s) made.
–       15 to 29 days prior to guest’s arrival date:  50% refund of the total reservation amount.
–       Fewer than 15 days prior to guest’s arrival:  sorry, no refund of any payment(s) made.

* Restrictions apply

The guest will notify by means of a telephone call to the number +52 1 983 120 7926 or with an email to oasissuitesbacalar@gmail.com the cancellation.